Government Relations and Business Development Manager

Government Relations and Business Development Manager_UK

While providing integrity to the casino and gambling industry for over 30 years, GLI has established an incomparable team of professionals. Join a successful, growing team by working to drive sales for a global market leader in the gambling industry.

Who We Are…

With over 30 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 480 jurisdictions worldwide.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement.  Our team members have the opportunity to communicate and collaborate with colleagues around the world. This position offers also offers ample travel opportunity.

What You Will Accomplish Here…

Our customers are manufacturers, regulators, and operators within the Gambling industry. This is a customer service/sales-focused position and a natural fit for someone who thrives on helping clients solve problems and providing them with sustainable value. You will consult directly with clients to identify their needs and provide viable, efficient solutions resulting in high levels of client trust and lasting relationships. This position would focus on fostering and maintaining business relationships with assigned and new clients.

This position will effectively support the client services team and ultimately our clients by focusing on the following: 

• Meets with regulatory clients to develop relations and determine opportunities for regulatory development and services.
• Meets with regulatory and supplier clients to negotiate and secure business and maintain relationships
• Delivers sales presentations to clients
• Project management with close interaction with the engineering and compliance departments to secure customer satisfaction and client success
• Maintains a strong understanding of gaming regulations, processes, and procedures
• Also, research in a daily basis on all legislation and newspaper articles that have any effect or impact on gaming, lottery and voting testing.  Communicate analysis of these and other related items effectively and accurately to the appropriate personnel.  Include perspectives of items that affect GLI.
• Main contact between client and the training coordinator for in-service training classes both in GLI offices and at client locations
• Maintains a strong understanding of GLI Services, Tools and Training offerings
• Forecasts client activity and plans accordingly to achieve goals set by management
• Reviews market analyses to determine customer needs
• Develops and implements visitation and contact schedule for assigned territory clients
• Maintains CRM information on assigned clients. Forward any change in client contact information to the Development administrative assistant(s) so they may update the database accordingly. 
• Maintains records of all visits and telephone contacts of the assigned regulatory clients within CRM on a weekly basis.  Notes will include a detailed description and analysis of all discussions, conversations and plans of action. 
• Generates reports, as required
• Translations for in house use are expected.
• Participates in tradeshows and/or regulatory conferences, when necessary
• Ensures clients are provided professional, courteous, and timely support and service
• Performs other duties as assigned

Education, Experience and Skills:

• Bachelor’s degree, diploma, certificate or equivalent in a related field is required
• Must have the ability to communicate orally and in writing to a high degree in English. 
• A minimum of 3 years’ experience required in Gaming, Marketing, Sales or customer service required
• 3-5 years previous sales/development experience is preferred
• Excellent interpersonal and customer interface skills
• Ability to create and develop presentations for small and large groups of clients
• Must have the ability to communicate, both orally and written, with other members of the team and clients/prospective clients
• Must have the ability to handle and organize multiple projects and deadlines
• Must demonstrate a high degree of attention to quality, details, and correctness
• Ability to travel through assigned territories internationally, as needed
• Proficiency in Microsoft Excel, Word, PowerPoint
• Highly motivated, pro-active self-starter with excellent time management skills
• Valid driver’s license
• Valid passport
• May be required to obtain gaming regulatory licensing, where applicable

We offer excellent paid benefits that include

• 25 annual leave per year plus Bank Holidays
• Pension plan
• Annual discretionary bonus
• Monthly team lunches / events
• Free on-site parking 

Gaming Laboratories International (GLI) is a gaming services company.  Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job.  The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

GLI is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.