Dispatcher

FBM Benefits

• A friendly and supportive work environment
• Well-maintained equipment
• Excellent benefits including: Medical, Dental and Vision plans, 401(k)
• Career growth opportunities

Position Overview

At FBM we believe that safe, qualified Dispatchers are a skilled group of individuals. They masterfully help to manage and coordinate the daily operations of all deliveries to construction sites. The Dispatcher is responsible for overseeing the activities of the customer service and dispatch functions with respect to servicing and scheduling delivery to meet customer demands and optimize route efficiency.  They are an important part to our overall team operation.

We believe in doing business with integrity and being the company of choice for both our customers and our team. Come build your career at an exciting and growing organization within the building materials industry! 

Key Responsibilities

• Schedules and dispatches delivery crews in a safe and efficient manner while maximizing branch profitability.
• Responsible for the accurate and efficient communication and distribution of all delivery orders to branch warehouse and delivery staff.
• Uses and maintains ODT dispatch software to above-target FBM compliance percentage.

• Manages the material accuracy/verification process for each truck pre-delivery.

• Monitors and reports (as needed or requested) on labor costs for each delivery.

• Establishes, builds, and maintains customer relationships.
• Previous experience preferred.
• Previous customer service experience is a plus.

• Communicates effectively with customers, sales, and management regarding delivery statuses.
• Professional, courteous, and ongoing contact with customers before, during and after a sale
• Provide instruction to drivers in the event that a logistical or customer service issue should arise.

• Calls to confirm address, material, stocking conditions, and any other needed information on ALL deliveries BEFORE the truck leaves the FBM warehouse.

• Communicate any concerns or issues directly to Branch Manager
• Adheres to all company policies and procedures, DOT and OSHA standards.
• Ability to quickly and accurately perform basic math skills.
• Assertive — demonstrated ability to "take charge" and be pro-active when necessary.
• Strong written and verbal communication skills
• Ability to quickly read a road/geographical map and communicate directions to someone else.
• Demonstrated effective (polite, organized, questioning) telephone skills.
• Flexibility/adaptability in personal work schedule and in product/delivery scheduling
• Strong organizational skills
• Ability to work in a fast paced environment. 
• Approaches job assignments with positive "can do" attitude.
• Effective interpersonal skills with customers and peers
• Demonstrated ability to follow instructions with limited guidance.
• Must attend all required meetings in relation to deliveries and overall company.
• Support our company values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a company of choice for both employees and customers.
• Able to work 40+ hours per week.
• Other duties may be assigned.
• Strong computer knowledge/data entry skills required.
• Building products knowledge strongly preferred
• Bilingual (Spanish) preferred.

Requirements

• After receipt of conditional offer of employment, must be able to pass drug screen/physical/background check