Business Operations Manager

Position Summary:

The Business Operations Manager serves as the intermediary among management, operations, sales, procurement and the billing team. This role oversees the billing supervisors and their teams, addresses issues, and collaborates with end-users to guarantee that projects are processed promptly, and invoices are dispatched to clients. Additionally, the manager formulates policies and procedures, oversees process modifications within the department, and supports senior management in updating the organization's ERP system.

Job Responsibilities:

• Leads and supervises one or more business process supervisors along with their teams.
• Collaborates with sales and operations to confirm rates and proposals.
• Manages day-to-day operations of the organization's customer invoicing functions.
• Ensures timely processing of transactions, accurate billing based on contracted customer rates, and timely delivery of invoices to customers.
• Manages the billing department to ensure that accurate information is obtained from the sales and operations teams.
• Oversee organization's ERP billing and invoice generation systems and processes.
• Develops and implements written policies and procedures for customer billing.
• Ensures quality training is provided to new and existing billing staff by effectively coordinating the training process and adhering to established company policies and procedures.
• Communicates monthly AR work-in-process analytics related to invoicing.
• Establishes procedures for examining and resolving billing disputes or inaccuracies.
• Directs process improvements, performance metrics, and develops KPIs for the billing team.
• Documents business processes and accounting policies to enhance internal controls.
• Update application users informed about system functionality and upcoming enhancements.
• Provides technical support to application users as needed.
• Identifies, records, and resolves issues related to system and process changes.
• Assists management and third-party programmers with updating the billing system and developing technical documentation.
• Reviews and approves hourly Team Member time and PTO for the billing team.
• Oversees all personnel decisions, departmental budgeting, strategic planning, and procedural modifications.
• Conducts audits of existing procedures and processes to pinpoint areas for enhancement and implements necessary improvements.
• Performs periodic evaluations of personnel performance
• Oversees and schedules regular staff meetings.
• Completes special projects and assignments as requested.

 Qualifications:

• Detail-oriented with the ability to work under pressure and frequent interruptions from staff and patients without being distracted.
• Strong ability to display exceptional initiative and work under little or no supervision.
• Strong ability to train and supervise the work of employees; effectively organize, prioritize, and schedule tasks to ensure practice timelines are met.
• Strong ability to handle problems consisting of multiple variables in an organized manner.
• Effective communication skills written and verbal.
• Detail oriented.
• Travel as needed. Estimated to be 5-10%
• Effective communication and collaboration skills.
• Proficient in Microsoft Excel and PowerPoint
• Ability to develop and maintain business relationships.
• Knowledge of general business software and Enterprise Resource Planning systems.
• Bachelor’s degree in supply chain, business administration, finance, or related field.