Customer Service Representative

Customer Service Representative / Vendor Specialist

Position Summary

The Customer Service Representative / Vendor Specialist position in Wright City, MO, involves managing customer orders, ensuring timely shipments and working with customer portals.  This position will assist the account executives to ensure seamless customer experiences internally and externally.  The ideal candidate will possess strong communication skills, and the ability to work effectively in a fast-paced environment.

Essential Job Functions

• Manage daily orders and confirm all orders are delivered to the warehouse.
• During the order entry process recognize EDI errors and offer solutions to errors.
• Review open order reports to ensure timely shipments.
• Review and understand vendor agreements and customer routing guides.
• Responsible for manually invoicing all orders that require manual intervention.
• Work in customer portals.
• Manually process sample requests from various areas of the company.
• Respond to customer inquiries regarding products, pricing, shipments and invoicing in a timely and courteous manner.

Other Responsibilities

• Other tasks as directed by the Customer Service Supervisor.

 Qualifications

• Education Requirements
  • High School diploma or equivalent
• Prior Experience
  • 5 years of Customer Service Experience dealing with a multi-building distribution environment.
  • Order processing via EDI is a plus.
• Necessary Skills
  • Strong internal customer focus and attention to detail.
  • Ability to communicate effectively.
  • Demonstrated ability to meet deadlines.
  • Strong analytical skills
  • Comfortable working in a fast-paced environment.
  • Microsoft skills, including pivot tables, macros, etc.
  • Experience in PIMS software is a plus.
  • Communicate clearly and concisely, both written and verbally.
  • Excellent listening and organization skills
  • Self-starter who effectively manages their own priorities and activities

About this position

• Work location: Wright City, MO
• Work Location Type: Hybrid (2 days onsite, 3 days remote)
• Hours: Monday – Friday from 8 AM - 5 PM
• Benefits: Medical, Dental, Vision, Vacation and Paid Holidays among many others
• FLSA Status: Salary Non-exempt