Merchant Services

Job Summary

• Responsible for merchant processing operations within portfolio
• Apply for Merchant IDs and gateway accounts
  • Work closely with IT / treasury / corporate operations / legal
  • Set up Sertifi accounts, ensuring properties are utilizing these accounts
  • Knowledge IRS reporting requirements for transactions processed through Merchant Accounts
  • Communicating and understanding each properties needs to appropriately set up Merchant accounts
• Responsible for KYC (Know Your Customer) Verification checks, responding within a timely manner with the appropriate documentation to avoid IRS Tax Withholding
• Keeping all departments updated for any delays in upcoming transitions for boarding Merchant IDs, monitoring that we are receiving funds once transitioned
• Providing IT with any required information to ensure PCI compliance on merchant accounts
• Understanding of merchant regulations for different card types (VISA/MC/AMEX/Discover)
• Relationship management with credit card processors and gateway providers
• Knowledge of hotel Brand Standards and processing restrictions
  • Knowledge of different hotel PMS/POS systems – processing restrictions that apply for different systems
  • Strong knowledge of payment processing systems and industry regulations
• Coordinate with IT on end-of-life credit card devices to order/install/configure as needed
  • Staying compliant with EMV (chip and pin) implementations
• Assist accounting department / properties in researching any discrepancies in deposited funds
• Serve as point of contact for hotels regarding their merchant accounts/services, addressing inquiries and resolving problems
• Serve as point of contact for merchant processors if regulations are not being followed at the property and in violation of the merchant agreements
  • Notify property and appropriate contacts to resolve and stay in compliance
• Record/Track Merchant IDs for corresponding properties/systems – maintain records
• Prepare for onboarding and off boarding properties
  • Apply for new or coordinate transferring banking/authorized contacts with merchants
  • Closing Merchant IDs not in use to avoid additional fees
• Ensure appropriate property contacts are set up with merchant/gateway credentials
  • Including access to respond to chargebacks
• Ensure corporate and third-party accounting credentials are updated with new Merchant IDs as needed
• Prepare Credit Card direction letters for applicable refinancing properties to submit to Merchant Processors

Ensuring deposits/debits are flowing in/out of appropriate accounts with any bank account changes