Housekeeping Supervisor

JOB SUMMARY

To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants, Lobby Attendants and Housepersons in guest rooms, corridors and public spaces to maintain Driftwood’s high standards of cleanliness.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

•            Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance.

•            Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment.  Ensure all jobs are completed within the shift.

•            Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.

•            Report all maintenance deficiencies in guest rooms and corridors.

•            Expedite special guest requests, such as extra towels, blankets or pillows.

•            Check all vacant/ready/stay over rooms daily.

•            Check out of order rooms daily.

•            Identify showrooms for Sales Department.

•            Turn in all lost and found items and all guest room keys.

•            Adhere to all company policies and procedures.

•            Follow safety and security procedures and rules.

•            Know department fire prevention and emergency procedures.

•            Utilize protective equipment.

•            Report unsafe conditions to management.

•            Report accidents, injuries, near-misses, property damage or loss to management.

•            Provide a safe work environment by following all safety and security procedures and rules.

•            Ensure all team members maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook).

•            Perform any related duties as requested by management.

•            Assist other Housekeeping Personnel when needed.

KNOWLEDGE, SKILLS & ABILITIES

•            Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.

•            Minimum six months supervisory experience or one year of comparable housekeeping experience is acceptable.

•            Ability to read and write basic English to complete forms such as a room status report.

•            Ability to provide clear direction, instruction, and guidance to subordinates.

•            Ability to organize and prioritize work and meet deadlines.

•            Ability to exercise judgment and implement control over the performance of subordinates.

•            Ability to provide information and answer hotel guest and colleague questions.

•            Time management skills.

PHYSICAL DEMANDS

•            Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment

•            Pushing heavy carts.

•            Lifting fifty (50) pounds maximum.

•            Stand and walk for varying lengths of time, often long periods.

•            Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.