La Vergne, TN, USA
Req #506
Thursday, November 14, 2024
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Summary
The Sales Engineer has consistently demonstrated proven technical understanding of doors / frames / hardware and security integration applications. The Solutions Engineer will partner with the Business Development Team assisting potential customers in scheduling materials, developing systems, writing specifications, and building buying programs. The Solutions Engineer works with Enterprise Account clients to maintain their specifications with the most up to date products and ensure they meet applicable life/safety, ADA, and fire codes. The Solutions Engineer will serve as a resource for our client, internal resources, and project associated vendors. The Solutions Engineer will handle division 8, 10 & 28 (doors, frames, finish hardware, washroom accessories, security integration solutions and specialties) projects.
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Essential Functions
- Manage all requests and questions regarding assigned customers/projects.
- Coordinate new customer engineering needs.
- Work directly with in-house resources, third party vendors and clients.
- Maintain a professional and courteous work environment when dealing with customers, vendors, inspectors, and team members.
- Review ongoing projects auditing SLA metrics and identify areas of potential improvement.
- Assist with pricing/margin review.
- Provide client feedback to responsible team members.
- Engineer specifications for new customers.
- Revising or adding to specs/hardware sets on existing customers.
- Coordinate between all divisions to create a comprehensive proposal including a detailed scope of each opening type and security system.
- Liaison between manufacturers, BD and Director with spec assistance and costing
- Review all materials on first few projects with customers to ensure the desired needs/wants were met. This will require travel.
- Trouble shooting/technical guidance for internal teams as well as for our customers.
- Utilize Comsense for building customer specific libraries, entering all hardware sets.
- Follow-up with necessary departments and team members to ensure project completion and analyze feedback from team as well as customer.
- Support the Enterprise Account sales team in technical discussions and meetings with customers as needed.
- Function as a client technical representative offering problem solving expertise as necessary.
- Keep customer specifications up to date, maintaining frequently.
- Other duties as assigned.
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Minimum Qualifications
- Associate’s Degree, or an equivalent combination of education/experience
- Current and valid US driver’s license preferred
- At least 0 years of experience in similar position
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Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear and see. The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms.
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Work Environment
This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May occasionally require driving to project sites.
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Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
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