Service Technician

Summary

The Service Engineer will be responsible for supporting systems with a high-level configuration and integration of the following solutions: IP video surveillance, access control, enterprise wireless and networking; voice, data and fiber cabling, unified communications, and audio/visual solutions. They will serve as both an escalation points for all maintenance, troubleshooting, and repairs and serve as a technical advisor to staff and clients.  

Essential Functions

• Supporting systems at a high level
• Documentation and end-user training
• Serve as a subject matter expert
• Serve as a technical advisor
• Serve as an escalation point for troubleshooting
• Proficiency in peripheral systems such as visitor management, video intercom, LPR, analytics and gate systems
• Proficiency of IP camera technology, controller hardware, door hardware and credential technologies
• Participation in project commissioning and testing
• Assist in the enforcement of standards related to final documentation   

Minimum Qualifications

• High school diploma or an equivalent combination of education/experience
• Current and valid US driver’s license
• At least 5 years of experience in the physical security, IT or electronics field
• Serve as a Service Professional (or equal) for a minimum of 6 years
• Hold and retain at least 3 VMS and 2 access control certifications
• Minimum of 2 year's experience configuring physical security systems
• Basic knowledge of network fundamentals, SQL database and Windows Server  

Knowledge, Skills and Abilities 

• Ability to communicate at a high level with customer IT staff
• Ability to work with the customer to design system configurations
• Ability to possess advanced system design and quoting abilities to assist sales when needed
• Excellent external and internal communication skills
• Organization, attention to detail and ability to multi task
• Ability to work a flexible schedule
• Experience in configuring access control and surveillance systems  

Physical Demands
Spends more than 2/3 of time standing, kneeling/crouching/stooping, using hands and reaching. Spends approximately 1/3 of time walking and talking/hearing. Frequent lifting required of items 25-50 pounds.  

Work Environment 
May require driving to project sites. May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.

Qualification Requirements 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.