Field Service Technician

We are currently looking for a Field Service Technician to join our US team, based out of the Midwest region in Iowa. This is a field-based, customer-facing role, primarily travelling to customer sites performing installation, maintenance and service work. You will also be responsible for building a positive relationship with customers and peers, as well as completing necessary administrative tasks. As the ideal candidate you are an independent go-getter and team player with a positive attitude making customer satisfaction and technical performance your priority.

Position Summary

The Field Service Technician is responsible for ensuring users of our equipment are satisfied with its performance by providing prompt onsite or in-depot service by performing commissioning, troubleshooting  repair service, and training support on dry ice production equipment, dry ice blasting machines, and engineered systems at customer facilities throughout their region.       

Position Responsibilities

• Installs, repairs, and maintains machinery and mechanical equipment by completing preventive maintenance.
• Locates sources of problems by observing mechanical devices in operation.
• Dismantles machinery and removes/replaces defective parts.
• Determines changes in requirements of parts by inspecting and measuring various instruments.
• Maintains inventories of equipment parts and supplies by checking stock and placing orders.
• Trains production workers on routine preventive maintenance.
• Provides mechanical maintenance information by answering questions and requests.
• Prepares maintenance reports by collecting, analyzing, and summarizing information and trends.
• Maintains a safe and clean work environment by complying with procedures, rules, and regulations
• Ability to operate machinery and technical equipment
• In-depth knowledge of system maintenance
• Ability to lift and move heavy equipment
• Familiarity with safety standards and regulations
• Skilled in analyzing information and creating reports
• Clean driving record

Position Requirements

Education & Experience

• Associates degree in a related technical field or equivalent on-the-job training 
• Five or more years’ experience in field service working with electro-mechanical, hydraulic, and pneumatic equipment. Experience working with integrated equipment controls preferred

Skill Competencies

• Customer service skills that demonstrate a commitment to customer satisfaction and garnering customer loyalty
• Able and willing to travel 70% of the time, including an occasional international trip
• Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
• Ability to read technical drawings & electrical schematics
• Ability to troubleshoot and maintain hydraulic & pneumatic systems
• Resolves customer issues and creates value for both customers and Cold Jet in a professional manner
• Effectively applies technical and logical methodologies to solve problems

• Clear written and verbal communication, computer literate with experience in MS Office, web browsers, ERP & CRM systems, TeamViewer & Google docs

• Able to prioritize critical tasks
• Effectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer
• Able to manage inventory and to be accountable

Additional Skill Set

• Knowledge of embedded PLC programming in Structured Text, and HMI development in HTML5
• Solid skills and experience in troubleshooting PLC/HMI programming system
• Identify PLC Symptoms, ability to review programs, trace ladder logic & verify causes.
• Familiar with electrical wiring diagrams and electrical schematics/circuits
• Provide a methodical means of troubleshooting and root cause analysis.
• Update, develop and maintain PLC-Programs for high-quality Line-Controls on complete Engineered systems for ES and IBS
• Contribute with programming support during site commissioning of ES and IBS projects
• Knowledge Beckhoff TwinCAT (The Windows Control and Automation Technology) suite of automation tools and components for use in industrial control systems.

Behavioral Competencies/Personal Traits

• Adapts to and is effective in diverse international cultures
• Intellectually inclined and learns new skills and information quickly and accurately
• Has mechanical aptitude
• Motivated and dedicated toward gaining knowledge that provides added value to the company

• Customer-service oriented; being a steward to customers and fellow employees
• Communicates using socially and politically acceptable language
• Treats others with sensitivity, dignity, and honesty
• Is confident, firm, but respectful in interaction with others
• Articulate and competent in dealing with engineers and managers at customer sites.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting and standing for long periods of time throughout the day.
• Regularly reaching with a range of floor level to overhead
• Regularly bending, crouching, stooping, kneeling, crawling, and maneuvering around and inside equipment
• Regularly climbing ladders
• Regularly lifting or moving – 10 lbs. frequently, 30 lbs. occasionally (approx. 1x/week), 70 lbs. (floor to waist) in frequently (approx. 1x/month)

Equal Opportunity Employer