Business Process Owner - Product & Sustainability
At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.
As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.
The Breakdown:
We are seeking a highly skilled and motivated Product Business Process owner to join our IT department. The successful candidate will work closely with the IT Program and Business Integration Manager to analyze, design, and implement IT solutions that enhance our product operations. You will work closely with key business and IT stakeholders to optimize product lifecycle management (PLM), merchandise planning, and forecasting using tools such as Centric PLM, Infor DMP, Infor Nexus Map & Trace, with a strong emphasis on product quality, sustainability, compliance and traceability. You will serve as the global liaison between the business and the IT team, across all aspects of Product development and sustainability.
What You'll Get to Do:
Process Ownership:
- Understand the end-to-end product lifecycle management, from data setup in Centric PLM to merchandise planning and forecasting, ensuring product quality, testing, validation, sustainability, and compliance standards are met.
- Identify opportunities to streamline and enhance processes to drive efficiency and better business outcomes in product quality, sustainability and compliance
- Lead initiatives to improve product data management, including data standardization and reporting across merchandise planning and product lifecycle.
- Collaborate with cross-functional teams (e.g., Merchandising, Sustainability, Commercialization) to ensure product management processes align with company goals.
- Centric PLM Configuration and Item Setup: Manage and configure item numbers in Centric PLM. Assist applications team in PLM configuration as needed.
Business Analysis and Requirements Gathering:
- Work with stakeholders to understand business needs and translate them into detailed requirements.
- Conduct gap analysis and identify areas for process improvement across product operations.
- Develop and maintain documentation, including business requirements, process flows, and use cases.
- Build comprehensive business cases to justify projects, including cost-benefit analysis and ROI assessments.
- Support the development and presentation of ROI analyses to stakeholders to facilitate decision-making.
Solution Design and Implementation:
- Translate business requirements into technical specifications for development and implementation.
- Participate in the development, testing, and deployment of new systems and enhancements.
- Ensure solutions deliver of requirement and are aligned with business goals.
- Take ownership of User Acceptance Testing (UAT) to ensure solutions meet business requirements and quality standards.
- Develop and execute test plans to validate system functionality, performance, and reliability.
Project Management:
- Assist in the planning and execution of product IT projects in partnership with the IT Project Manager
- Track project progress, manage risks, and communicate updates to stakeholders.
- Coordinate with cross-functional teams to ensure timely delivery of project milestones.
Stakeholder Collaboration:
- Act as the key liaison between the business (Merchandising, Product Development, Commercialization, Sustainability) and IT teams to ensure alignment and effective communication.
- Facilitate workshops, meetings, and training sessions to gather input, share updates, and drive consensus around solutions.
- Provide ongoing support to end-users of PLM, forecasting, and planning systems, and address any issues or feedback.
Change Management/ Continuous improvement:
- Drive change management efforts to facilitate the adoption of new supply chain systems and processes.
- Develop training materials and conduct training sessions for end users to ensure a smooth transition and effective utilization of new systems.
- Address user feedback and concerns to promote user acceptance and satisfaction.
What You'll Bring to the Team:
Education:
- Bachelor’s degree in Business Administration, Product Management, Information Technology, or a related field.
- Relevant certifications (e.g., CBAP, CSCP, PMP) are a plus.
Experience:
- 3+ years of experience in a business analyst or process owner role, preferably within product management, merchandising or IT.
- Proven experience in business process analysis, requirements gathering, and solution implementation.
- Experience with PLM systems (e.g., Centric PLM) and merchandise planning/forecasting tools (e.g., Infor DMP).
- Strong understanding of product data governance and sustainability practices.
Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in data analysis tools (e.g., Excel, SQL) and familiarity with BI tools (e.g., Power BI, Tableau).
- Project management skills and experience with project management methodologies and tools (e.g., Agile, Scrum, Jira).