National Operations Specialist

Article Student Living is looking for a National Operations Specialist (NOS) to join our team to provide on-site leadership and strategic direction across our portfolio of properties. The National Operations Specialist will be on-site at our properties in the event of a staff vacancy or additional training needs and will help accomplish the daily operations and sales and marketing plans for the property. A background in Student Housing, property management, or marketing and leasing is imperative to the success of this position.

Article Student Living provides the best experience for student residents living in our communities. We do this by putting people first—both our residents and our employees. We believe in investing in our people through superb training and support, generous employee benefits and perks, and opportunities for career advancement by growing throughout our portfolio.

 You will report to the Associate Director, Training & Support.

This position is remote with 75% travel.

Responsibilities

• Provide on-site leadership and strategic direction in the event of staff vacancies together with the Regional Manager
• Train and manage the site staff including the Property Manager, Assistant Property Manager, Leasing & Marketing Manager, Maintenance Staff, and Community Assistants
• Monitor and regulate Accounts Payables, Accounts Receivable, Leasing and Marketing efforts and overall property operation
• Organize and accomplish successful resident move-out, property turn, and resident move-in in the event of a Property Manager vacancy while on-site
• Evaluate the financial budget and remain within the allotted budget
• Evaluate monthly income statements to determine accruals and reclasses
• Conduct resident mediation and conflict resolution to provide a harmonious community
• Monitor and advise rate and leasing specials based on tour velocity and conversion

Your Background

• Bachelor’s degree preferred or comparable experience in the student housing space
• 4+ years’ experience as a Property Manager or equivalent role
• Knowledge of the market competition, local businesses, and university
• Excellent planning to manage a team
• Communication with residents, team members, and senior management

Your Style

• Driven individual
• True team player eager to help build the business
• Eagerness to provide the best resident experience
• Excellent project management
• Exceptional customer service and resident relations
• Desire to travel up to 75%
• Live within 1 hour of a major airport

Full-time associate benefits

• Health (PPO or HSA), dental, and vision
• Flexible PTO 
• 13 paid holidays
• 401K – 100% match up to 5%  
• Annual review and bonus program 
• Paid parental leave