Collections Specialist - Middletown, CT

Collections Specialist – Collections
Location: Middletown, CT

About Lifeway Mobility
At Lifeway Mobility, we’re dedicated to making everyday life easier and safer for our customers. As a trusted provider of home accessibility solutions, we value teamwork, accountability, and innovation. Join our growing team and help us ensure seamless payment processes while delivering exceptional service to our customers.

What You’ll Do
As a Collections Specialist, you will play a vital role in ensuring that Lifeway Mobility receives timely payments from customers and funding sources. Your focus will be on managing aging accounts receivable, building strong relationships, and spearheading collections efforts to support our mission.

Key Responsibilities

• Oversee company-wide collections efforts, with a focus on specific locations as needed.
• Collaborate with General Managers, Operations Managers, and branch personnel to prioritize and resolve delayed accounts, such as those held up by punch list items.
• Build and maintain strong relationships with third-party payers, general contractors, and other funding sources.
• Develop and manage a network of private-pay collections agencies to handle aged consumer accounts after internal efforts are exhausted.
• Prepare and share accounts receivable aging reports with branch General Managers for regular operational reviews.
• Participate in meetings with branch teams to strategize and execute collection plans for outstanding balances.
• Provide regular updates to regional and executive management on collections progress and key metrics.
• Take on additional responsibilities as assigned to support the team.

What You Bring

• 2–3 years of experience in accounts receivable, including collections with Managed Care Organizations (MCOs).
• Proven track record of successful collections efforts.
• Exceptional interpersonal and communication skills, with the ability to collaborate across teams and levels of the organization.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong organizational and project management skills to effectively balance priorities.

Working Environment
This role is primarily office-based, with standard working conditions. You’ll spend most of your day working on a computer, with appropriate rest periods.

Why Join Us?
At Lifeway Mobility, we believe in fostering a supportive and collaborative work environment. We’re committed to helping our employees grow professionally while making a real impact on the lives of our customers.

Ready to take the next step in your career? Apply today and become a key part of the Lifeway Mobility team!

At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?
Lifeway Mobility is an Equal Opportunity Employer