Project Manager Advisory - Operations

Are you ready for the Most Impactful Work of Your Life?

Signant Health is a global evidence-generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations, and reimagining the path to proof.

Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.

Where do you fit in?

The Project Manager is responsible for the planning, executing and completing projects considering budget, timelines, resources and task management. The Project Manager will communicate in a transparent and timely manner with the assigned Signant Health clients and internal stakeholders. He/she will manage project risks and ensure timely resolution while reporting out on project status with the appropriate internal and external stakeholders. 

The Project Manager contributes to implementing company-wide process improvements to ensure effective and efficient project delivery. 

This role requires an effective leader who excels in problem-solving, is able to motivate a result-oriented team, and can build trust-based relationships with Signant Health’s clients.

Roles and Responsibilities

Key Accountabilities – Function:

1. Manage and lead the initial project delivery tasks, including, but not limited to the software development lifecycle (SDLC) of Simple to Medium complexity studies.
2. Ensure project systems are built and released in accordance with client expectations inclusive of leading the project system change control process.
3. Support the implementation of complex, multi product projects as needed.
4. Manage projects in accordance with established timelines, budget, quality standards, and/or contractual requirements.
5. Review, approve and maintain project and corporate systems and documentation.
6. Handle client escalations independently and work with internal and client teams to resolve. Escalate as appropriate in a timely manner.
7. Responsible for quality of communication with client - cadence, content and audience. Serves as the primary contact for customers on assigned projects. 
8. Accountable for financial health of the assigned projects. This can include vendor services, licensing, payments, invoicing, devices, resource assignments and vendor management activities.
9. Collaborate with other functional areas for project delivery to ensure timelines and client expectations are met within budget.
10. Responsible for identification and documentation of Incident Reports with Quality Management group. (Inclusive of Client Notification and Closure)
11. Responsible for reporting of project status updates.

Key Accountabilities – Role:

1. As a Project Manager, the employee is expected to recognize the importance of and to create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
2. As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
3. Responsible for compliance with Company Procedures in support of client deliverables.
4. Recognize, exemplify and adherence to the company values which centre around our commitment to People, Clients, and performance.

Decision-Making and Influence:

1. Demonstrated ability to lead through influence.
2. Can weigh risks and make decisions that align with Signant values and strategy.
3. Manage customer escalations effectively, with follow-up and closure

You’ll need to bring: 

1. Bachelors’ degree or equivalent or relevant experience.
2. Understanding the software development life cycle and the specification and configuration of software products.
3. Able to multi-task and work with multiple team members. 
4. Must have excellent time management, communication (oral and written), and organizational skills.
5. Must be detail oriented.
6. Must have solid MS Office Suite experience – Word, Excel, MS Project, PowerPoint
7. Ability and experience in directing project activities and ensuring customer satisfaction while understanding and adhering to the study budget.
8. Must be comfortable speaking in front of diversified and/or large audiences
9. Must communicate and engage effectively with all levels of the organization and have excellent written and spoken English skills.
10. Must have experience in a Project Management role OR equivalent.
11. Must show initiative and be able to work independently as needed. 

We’d be thrilled to hear that you also have:

1. Background in Pharmaceutical, Medical Education, and/or CRO
2. Experience of clinical trials/pharmaceutical industry/life sciences
3. Ability to travel for business trips (overnight business trips could be expected quarterly)
4. Experience/understanding of the clinical research environment and GCP principles is preferred
5. PMP or equivalent certificate.

And finally, here are the ways of working that will help you succeed at Signant: 

• You have a constructive can-do attitude and can adapt quickly to change. 
• You’re motivated by working in a fast-growing global company. 
• You’re self-driven and active and continuously want to learn new things. 

We know that everyone has different wants and needs, which is why, along with a competitive base salary, we support our people and their loved ones with a variety of perks and benefits.

As part of our team, some of the benefits you can expect to receive are:

• Our Long Term Incentive Plan, which is unique to the industry
• The flexibility to work remotely
• Comprehensive health, dental, and vision insurance
• A competitive retirement plan
• Generous paid time off

Does this sound like something you’d like to explore? Then we’d love to hear from you! #LI-AS1