CLARK | Customer Service Representative | High Tech Audio System Account | Jan 3, 2025

Position Summary: Music and gadget enthusiasts who enjoy helping others get the best out of their listening experience are perfectly suited for this job. Duties include supporting one of the world leading voice interactive audio devices. Job requires excellent customer service and technical skill (home network troubleshooting and configuration including wireless configuration, router settings and internet security software). 
 
Overall Responsibilities: 
 
• Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
 
• Identify, analyze and solve software and hardware issues. 
 
• Work with music services and all operating systems (Mac, Android, Windows and iOS). 
 
• Handling Pre-sales and Sales opportunities through both voice and e-mail contact and placing orders 
 
• Handling General product information contacts through both voice and e-mail 
 
• Providing clear and excellent customer care to existing or new customers, ensuring a high customer satisfaction through both voice and e-mail contact. 
 
• Pro-actively take ownership of open issues and interface successfully with the engineering team 
 
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. 
 
• Follow-up with the customer until the issue is resolved. 
 
• Demonstrating an ability to troubleshoot, analyze and identify solutions using existing guidelines and tools. 
 
• Always looking to expand your knowledge. 
 
• Ensure compliance with company regulations with regards to Data Protection and Information Security 
 
 
Job Requirements: 
 
• Near Native English-Speaking Skill 
 
• Must love music and gadgets! 
 
• Interested in home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software. 
 
• Customer service oriented with excellent communication skills. 
 
• Inquisitive, bright & creative trouble-shooter
 
• True team player. • Driven to go the extra mile to solve an issue. 
 
• You are a candidate who is a decisive, action-oriented individual who takes ownership of open issues and who can work independently and as part of team. 
 
• Ability to troubleshoot problems, research and find answers to consumer questions. 
 
• Ability to work under pressure.