Client Implementation Specialist

Who We Are Looking For

We are seeking someone who possesses the following qualities:

• Exceptional ability to organize and prioritize tasks with minimal supervision
• Effective time management and adept problem-solving skills
• Strong interpersonal skills, both verbal and written
• Unwavering attention to detail coupled with outstanding organizational prowess
• Capability to handle multiple projects concurrently
• Proficiency in facilitation and presentation, ensuring clear communication
• Proficiency in French and/or German is advantageous
• Demonstrated passion for the business and industry, with a keen desire to master product and service knowledge
• Confidence and assertiveness in approach
• Dependable and responsible with an innovative mindset
• Skilled in negotiation and adept at building rapport with customers
• Proven track record of consistently delivering results within agreed-upon timelines
• Technologically savvy, particularly proficient in Microsoft Office applications such as Word, PowerPoint, Outlook, and Excel.
• Located in Annapolis, MD or Montreal, Quebec 

What You Will Work On

• Responsible for coordinating the on-boarding and implementation of new products and services for select Crisis24 clients and other projects as assigned.
• Liaise with the relevant Major Account Executive and Account Manager to confirm service offerings and entitlement based on each client contract.
• Work directly with the client to obtain relevant information to perform the on-boarding and sign-off on any launch requirements.
• Communicate significant issues or concerns to relevant internal stakeholders.
• Ensure each client is kept informed of progress throughout the on-boarding process and made aware of any issues/delays, promptly.
• Facilitate the go-live process of new clients to provide a seamless experience for Crisis24 and the client. The Client Implementation Specialist will also ensure any post-launch support requirements are communicated as relevant.
• Provide training to clients on how to use the system and educate them on post-Implementation process flow and communication channels.
• Maintain current knowledge of company strategies and technological/product development and participate in User Acceptance Testing of technology enhancements as needed.
• Responsible for collecting and sharing key metrics and KPIs for assigned implementations.

• Location: Annapolis, Maryland or Montreal, Québec preferred 

What You Will Bring  

• Bachelor’s degree required
• 2 to 5 years experience