Client Implementation Specialist

Location: Annapolis preferred, open to remote

What We Are Looking For

Crisis24 is seeking a Client Implementation Specialist to coordinate the onboarding and implementation of new products and services for select clients. This role involves working closely with internal teams and clients to ensure a seamless transition, clear communication, and successful go-live processes. The specialist will provide training, track key metrics, and support post-implementation requirements while maintaining up-to-date knowledge of company strategies and technology enhancements. Strong organizational, communication, and problem-solving skills are essential to drive a smooth and efficient implementation experience.

What You Will Work On

• Responsible for coordinating the on-boarding and implementation of new products and services for select Crisis24 clients and other projects as assigned.
• Liaise with the relevant Major Account Executive and Account Manager to confirm service offerings and entitlement based on each client contract.
• Work directly with the client to obtain relevant information to perform the on-boarding and sign off on any launch requirements.
• Communicate significant issues or concerns to relevant internal stakeholders.
• Ensure each client is kept informed of progress throughout the on-boarding process and made aware of any issues/delays, promptly.
• Facilitate the go-live process of new clients to provide a seamless experience for Crisis24 and the client. The Client Implementation Specialist will also ensure any post-launch support requirements are communicated as relevant.
• Provide training to clients on how to use the system and educate them on post-Implementation process flow and communication channels.
• Maintain current knowledge of company strategies and technological/product development and participate in User Acceptance Testing of technology enhancements as needed.
• Responsible for collecting and sharing key metrics and KPIs for assigned implementations.

 What You Will Bring

• Bachelor’s degree required
• 2 to 5 years’ experience
• Ability to organize and prioritize work with little supervision
• Effective time management and problem-solving skills
• Strong interpersonal skills including oral and written communications
• Unfailing attention to detail and superior organizational skills
• Ability to manage multiple projects simultaneously
• Excellent facilitation and presentation skills
• Excellent track record of delivery within agreed time frames
• Proficiency with Microsoft Office, especially Word, PowerPoint, Outlook, and Excel.