Global Operations Coordinator

Who We Are Looking For

The Global Operations Coordinator is an entry-level position designed to introduce employees to a fast-paced, dynamic environment where Crisis24 delivers medical and security risk solutions to clients worldwide.

We are seeking motivated individuals eager to expand their expertise in corporate risk management while developing critical skills to excel within Crisis24's medical and security operations.

As a Global Operations Coordinator, you will serve as the critical first point of contact in our multi-layered operational strategy, fielding initial client inquiries and providing essential support. With comprehensive world-class training, a proprietary digital platform, and a high-performing team to back you, you’ll play a pivotal role in safeguarding our clients’ health and safety in an ever-evolving global threat landscape.

To excel in this role, you must demonstrate the ability to collaborate effectively within diverse teams and possess a global mindset. This includes cultural sensitivity, proficiency in languages, and the capacity to communicate seamlessly across borders with both clients and our global network of providers. Key attributes we seek include professionalism under pressure, a strong customer service orientation, the ability to multitask while adhering to established policies and procedures, and a systematic approach to work.

This position includes staggered shift work, generally between the hours of 7:00AM and 7:00PM EST and will include some weekends and holidays. Overtime, weekend premium pay, and holiday pay will apply when applicable. You must have unrestricted authorization to work in the U.S. and the ability to work in an in-person office environment.  Hybrid work arrangements may be offered on a case-by-case basis but are not a permanent option.

What You Will Work On

• Serve as a key member of a Crisis24 Global Operations Center, operating within a follow-the-sun model to provide seamless global support.
• Act as the first point of contact for client travelers, expatriates, and others requiring assistance, managing a wide range of requests including responses to internal panic and cyber alarms, business continuity escalations, safety-related incidents, data-related incidents, pre-trip medical and travel advice, GP appointment bookings, claims advice, billing queries, and requests for evacuation or repatriation.
• Prepare detailed case management reports to document actions and outcomes for clients.
• Respond to communications from personnel in high-risk locations using various mobile platforms.
• Utilize internal digital platforms to extract, format, and summarize data, providing actionable insights on potential risks to organizational assets during critical events.
• Interface with mapping tools and APIs to identify event locations, transportation routes, and designated areas of concern.
• Maintain and analyze contact metrics to generate daily and monthly activity reports.
• Develop and refine client custom protocols and procedures that guide responses to client inquiries.
• Ensure compliance with all applicable information security procedures and policies, as outlined in the Information Security Management System (ISMS).
• Proactively identify and report information security incidents or potential threats to the Information Security Officer.
• Provide support for medical operations and escalate to supporting team members as needed.

What You Will Bring

• Bachelor’s degree in a related field; or 4 years of direct experience in emergency/crisis operations or high-tempo response centers requiring strong communication skills. 
• Proficiency in Microsoft Windows and Office 365 applications is required.
• Experience in International Studies, Emergency Management, Travel, Call Center operations, or expatriate services is highly desired.
• Training or experience in Psychological First Aid is a plus.

Skills & Competencies:

• Must have unrestricted authorization to work in the U.S. and the ability to work in an in-person office environment.