Senior Consultant, Crisis & Security Consulting

Crisis24 is the world’s premier integrated risk management provider, offering best-in-class physical and cyber security risk and crisis management consulting, executive protection, travel security and AI-driven analytical services. We provide actionable risk management solutions helping organizations around the world to stay ahead of emerging risks. Crisis24 is a wholly owned subsidiary of GardaWorld, the world’s largest privately-owned security services company with operations in 45 countries and over 120,000 employees. We are partner of choice for private individuals, multinational organisations, governments and humanitarian organizations and multinationals globally. The Crisis & Security Consulting (CSC) team is part of Crisis24 and provides physical and cyber security risk and crisis management consulting services. As a result of globally expanding demand for our services, an exciting opportunity has arisen to join the CSC team in Singapore. We are looking for a highly motivated and driven senior consultant practitioner to support our clients and continue to grow our Asia-Pacific consulting practice

Role Outline

Consulting services delivery

• Deploy to client offices throughout Asia and/or other overseas locations to deliver CSC’s pre-incident consulting services 
• Delivery and management of Security Risk Management, Crisis Management, and Business Continuity Management consulting services and projects 
• Produce all relevant documentation in support of assigned pre-incident consulting services and projects; responsible for the quality and standards of such documentation in line with CSC’s best practice doctrine and methodology 
• Project management of live security risk and crisis management consulting projects and coordination of deployments including administration of other staff and/or third-party consultants on projects 

Business development

• Generation of new security and crisis management consultancy opportunities in Asia and globally in support of CSC’s new business targets
• Identify opportunities to promote and enhance CSC’s security and crisis management consulting initiatives 
• Scope, price, manage and/or oversee the development of RFPs and client proposals 
•  Represent CSC, Crisis24 and Garda in client pitches, presentations and meetings
• Identify opportunities to introduce the wider Garda services into clients

All hazards response

• May deploy to client offices throughout Asia and/or other overseas locations to deliver ‘All Hazards’ crisis management response support services

Account management 

• Client liaison and account/client relationship management of new and existing consulting clients

Team engagement

•  Support the development of more junior team members and work in cooperation with the wider global consulting team on all aspects of consulting services delivery

Administrative 

•  Maintain and/or oversee accurate accounting records for key clients allocated  Proficient with Salesforce and any other platforms used by Crisis24 up-to-date and accurate in relation to relevant accounts and proposals Other
•  Support the wider Crisis24 and Garda business as required 

Competencies:

• Highly commercial, with the ability to recognise and develop commercial opportunities 
• Creative thinker who can apply initiative and create solutions to solve clients’ problems 
• Personable and able to communicate effectively at all levels with team members and clients 
• Able to relate well to others with confidence and empathy, build trust and remain calm and resourceful during difficult and emotive situations 
• Able to demonstrate adherence to values: ethics, discretion, integrity and accountability 
• Has the flexibility and motivation to work irregular hours and maintain quality delivery 
• Invested in continued professional development: maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends
• Outstanding written and verbal communication and presentation skills 

Skills & Experience:

• An established network of industry contacts and clients across Asia (or externally but with outbound business operations on the continent)
• Minimum 7 years' relevant previous experience in a security, intelligence, risk or crisis management environment, working in in an operational and/or consulting role 
• Strong working knowledge of Security Risk Management, Corporate Investigations, Business Continuity, and Crisis Management – Best Practice and Industry Standards 
• Demonstrable commercial experience developing new business opportunities, from initial lead through all phases of business development to contract commencement. 
• Extensive travel experience across Asia including in high threat / hostile environments 
• Competent skills with office-based software; MSOffice 
• At least one relevant security risk management qualification (CSMP, CPP, PSP or other) 
• Fluency in a second language such as Mandarin, French, or Spanish is highly desirable. 

Accountability: The Consultant / Senior Consultant will report to the Associate Director (Africa, Middle East & Asia-Pacific) for the development and maintenance of Best Practice in CSC’s pre-incident consulting services. These responsibilities will be monitored and managed through the company performance management review cycle and regular monitoring of performance against KPIs throughout the year. Core accountabilities are:

• Delivery of consulting services; 
• Execution of defined administrative tasks;
•  Participation in company performance management cycle;
•  Delivery of revenue through new business development tenders & proposals and day-to-day CRM