IT Systems Administrator

Who We Are Looking For

• Prioritize tasks based on business impact and urgency
• Plan, coordinate, multitask, and resolve problems effectively
• Communicate clear objectives and action plans
• Handle sensitive information with confidentiality
• Be enthusiastic, results-oriented, and have strong communication skills
• Maintain accuracy, attention to detail, and analytical ability
• Coordinate with remote teams and management
• Possess strong problem analysis and reporting skills
• Uphold high integrity and moral standards
• Work well under pressure in a dynamic environment

What You Will Work On

• Install and configure computer and mobile systems per GardaWorld IT policies (Hardware & OS)
• Provide technical support for servers, desktops, laptops, printers, mobile devices, Network equipment, computer peripherals, etc
• Provide Level 1 support for Microsoft products and business applications
• Process and prioritize IT requests using the GW IT ticketing system to ensure minimum disruption
• Diagnose and resolve hardware/software issues, often remotely
• Analyse tickets to identify trends and escalate calls as needed
• Support training and maintenance of all computer systems used throughout GardaWorld. This includes providing one on one user training when requested
• Perform day-to-day network and active administrative duties
• Manage user accounts, including new joiner inductions
• Available on call for emergencies
• Maintain IT documentation and asset inventories
• Deliver IT projects within project guidelines
  
  

Who You Will Work With  

• Team: IT Support team – MEA
• Reporting to: Regional IT Support Manager
• Internally: Main cooperation with the Regional IT Support Manager, all computer users at GardaWorld/Crisis24
• Externally: IT Consultants, IT Suppliers, Professional Associations, and Technology Stakeholders

 What You Will Bring  

• Exposure and experience working with regional and/or global teams
• Degree in IT or related field, from a recognized institution
• At least 6-8 years’ experience in IT support role
• Office365/Intune/Autopilot experience
• Certification in Servers, Networks, Hardware, ITIL
• Experience with Cisco Meraki related network equipment and Amazon Web Services - Connect will be an added advantage