Technical Services Specialist _NL

Technical Services Specialist (TSS)

The Netherlands Office

Who We Are…

With over 33 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 475 jurisdictions worldwide.
 

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits, and a company culture focused on employee development and career enhancement.  Our team members can communicate and collaborate with colleagues around the world.

What you will accomplish here…

The Technical Services Specialist (TSS) is part of the global Engineering/Math teams. The TSS will review specific areas of work performed by engineers and/or mathematicians, proofreading and conducting related research to ensure our clients receive accurate and quality certifications.

We are searching for someone who is passionate about accuracy and quality to help support the Engineering business strategies.

Responsibilities:

• Performs incoming reviews on projects/requests with minimal interaction or support.

• Notifies project owners/Leads of projects/requests and other execution workflow involvement as needed.

• Creates and/or modifies projects/tasks in our internal and third-party systems.

• Creates, modifies, and confirms needed documentation, results, and jurisdictional deliverables.

• Performs quality reviews on testing evidence, documentation, and audit materials.

• Creates organized Statement of Work templates and delivers professional email estimates to fixed price clients.

• Provides organized templates for standard complexity timeline estimates and project costs.

• Uploads and interfaces with any jurisdictional specific process/system.

• Learns and properly utilizes various internal tools used for project tracking and management.

• Drafts or verifies the game descriptions against the pay glass.

• Generates draft reports and reviews for errors or omissions.

• Verifies software and hardware components used in testing to ensure they are approved for the appropriate jurisdiction(s).

• Provides feedback regarding quality issues.

• Works closely with teams to identify common mistakes, areas for improvement, and efficiencies in process.

• Documents review results and issues to internal groups in a clear and professional manner.

• Executes reporting and dashboard queries.

• Monitors key performance indicators and real-time project metrics.

• Supports regulators with report and deliverable specifics.

• Supports clients with specific process training and other similar requests.

• Learns the proper operation and function of various electronic gaming devices.

• Learns and properly executes the test methods to test various electronic gaming devices.

• Tests specific tasks on electronic gaming machines, as needed.

• Performs other duties as assigned.

Required Education, Experience, and Skills:

• Knowledge of the Company’s systems and tools, including Evolution, eResults, GPS, Verify+, Kobetron device, Submissions Database and ProTrack Databases is preferred.

• Knowledge of the Company’s submission, test and approval process is preferred.

• Must have basic computer skills including proficiency in Microsoft Office, including Word, Excel, , and Outlook.

• Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.

• Must have the ability to effectively communicate, both orally and in writing, with internal and external parties.

• Must have ability to articulate and communicate deficiencies found in review to engineers, in both written and verbal form.

• Must demonstrate a high degree of attention to quality, details, and correctness, including the ability to proofread and identify improper grammar and spelling errors.

• Must have the ability to read and comprehend game descriptions, help screens, and pay glasses.

We offer excellent paid benefits that include:

• 25 holidays per year, excluding bank holidays
• Pension Plan
• Commute travel allowance, covering 100% of public transportation, €0,23ct by car and €0,10ct by bike
• Annual Discretionary Bonus
• €25, - monthly health insurance contribution
• €15, - monthly wellbeing contribution
• Work from home allowance
• Quarterly company events
• Quarterly team lunches
• Discretionary Annual Salary Reviews
• Opportunity to work in a diverse workplace with 48 different nationalities
• Fresh fruit at the office
• Weekly Friday Social Hour

Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.

GLI is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability