Front Desk Coordinator

Summary Description

This position has high visibility across the organization both internally and externally, as it is the first point of contact for visitors, prospective clients, existing clients, and employees. The ideal candidate must possess a professional and welcoming demeanor, have the ability to multitask, be well-organized, and have clear communication skills.

Essential Duties/Responsibilities

• Greet visitors with a positive, professional, and helpful attitude
• Assist with general duties for the Crisis24 Team and client Teams as needed
• Answer phones, provide information, and transfer calls to appropriate contacts
• Maintain security by following strict procedures, including monitoring visitor check-in/out and issuing visitor badges
• Process employee access badges
• Ensure office areas are kept tidy
• Assist in the preparation for client, prospect, or internal meetings, including:
  • Setting up/breaking down conference rooms
  • Ordering meals
  • Arranging transportation
  • Coordinating with IT to set up rooms/presentations
  • Coordinating with Marketing on meeting deliverables
• Receive and sort daily mail and deliveries
• Process outgoing shipments and maintain vendor accounts
• Assist with ISO27001 facility-related audit requirements
• Assist with event coordination
• Perform other administrative tasks as required

Education Requirements

• High school diploma required
• Collegiate degree preferred

Work Experience Requirements

• 1-3 years of experience in a relevant administrative role

Required Skills

• Ability to independently plan, organize, prioritize, and manage workload while remaining aware of changing priorities and competing deadlines
• Knowledge of Microsoft Office Suite (i.e., Word, Excel, Outlook, PowerPoint, Teams)
• Knowledge of Adobe Acrobat
• Ability to operate basic office equipment (i.e., copier and fax machines)
• Strong accountability to meet deadlines
• Ability to research information and problem-solve
• Proactive, organized, and detail-oriented
• Strong professional and interpersonal skills
• Resourceful and self-motivated
• Excellent written and verbal communication skills
• Punctual with excellent attendance

Work Conditions

• Punctuality, professionalism, and excellent attendance are required
• May include long periods of sitting and occasional lifting of up to 10-15 lbs