GSOC Analyst

This position operates on-site. This is not a Cybersecurity position.

The embedded GSOC (Global Security Operations Center) Analyst position is focused on 24/7 security operations and serves as the client’s single point of contact. Candidates must be detail-oriented, have a strong aptitude for communication and analytical thinking when responding to events, as well as having a team-first mentality. Daily responsibilities will focus on monitoring global events and reports from a variety of security systems and tools. Analysts must be able to effectively comprehend data and compose clear and effective communications that will have a global audience.

Essential Functions

•  Provide exceptional customer service via email, real-time messaging applications, and phone calls.
•  Monitor and respond to a large volume of emails, messages, and posts.
•  Handle a wide variety of administration duties.
•  Effectively and calmly manage communications of all kinds with people experiencing distressing and potentially life-threatening emergencies.
•  Write incident reports in the assigned format ensuring they are sent with correct grammar and spelling to provide situational awareness and communicate risks to the leadership.
•  Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood.
•  Assist in the planning and execution of risk assessment projects.
•  Contribute to procedures and processes to standardize and enhance risk management.
•  Work with the company’s various departments to assist the Management in understanding and implementing procedures and policies.
•  Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services.
•  Process and maintain a wide variety of SOPs (Standard Operating Procedures), ERPs (Emergency Response Plans), documents, files, logs, reports, and forms.
•  Analyze information using multiple external sources to identify and prevent potential threats or risks affecting company assets.

Note: This Job Description is not a comprehensive list of all required activities, duties, or responsibilities as these may change at the discretion of the leadership at any time with or without notice.

Qualifications

•  GSOC or security operations experience: 1 year – Preferred
• PSA License Preferred 
•  Possess a 4-year degree in a related field or have equivalent work or military experience in security operations or in a GSOC/SOC/GOC.

Additional Requirements

•  Have an interest or direct experience in executive protection, security operations, critical incident management , or corporate security.
•  Be well-versed in current technologies and open-source search methodologies.
•  Be a competent user of Microsoft Suite and Google Suite.
•  Be able to use multiple systems simultaneously whilst working at a fast pace .
•  Be able to communicate effectively, both verbally and in writing.
•  Be able to maintain a professional demeanor during stressful situations.
•  Be able to quickly adapt and excel in dynamic situations.
•  Have excellent organizational and time management skills.
•  Have a demonstrated history of effective conflict resolution skills.
•  Maintain composure in dealing with authorities, executives, clients, staff, and occasionally the public.
•  Be able to attend infrequent training events and meetings that fall outside normal working hours.
•  Be fully flexible to work 12-hour shifts both days and nights, including weekends and holidays.
•  Pass pre-employment background investigation.
•  Participation in random drug screenings.
•  W illing to be evaluated for writing and software proficiency.

Work Environment & Physical/Mental Demands

•  With or without reasonable accommodation, the physical and mental capacity to effectively perform all essential functions is required.
•  Must undergo and meet company standards for background and reference checks.
•  Exposure to sensitive and confidential information.
•  Regular computer usage.
•  Ability to handle multiple tasks concurrently.
•  Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
•  Frequent sitting and/or standing.