Senior Manager, Intelligence

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Who We Are Looking For

The Sr. Manager, Intelligence will support the analytical, programmatic, and management needs of client engagements. The Sr. Manager will work directly with their Director and the EIS team to oversee and produce analysis addressing client-specific requirements, manage client engagements, lead intelligence analyst and manager teams, and provide subject matter expertise in support of EIS business development.  

The Sr. Manager will be located at Crisis24's London or Bournemouth, UK office. The Sr. Manager will be available to travel to client locations as needed. Occasional evening and weekend work may be required on a case-by-case basis.

What You Will Work On

• Lead, plan, implement and manage multiple complex client solutions
• Manage the production of major projects involving multiple analysts as well as in-depth and complex analysis through the intelligence cycle; including gathering, assessing, and disseminating analysis on the nature of global security threats, the likelihood that they will affect the client's travelers, assets, and operations, and what the likely affects are
• Quality assurance of client-specific products and services produced by intelligence analysts and managers to ensure they fulfill the client's requirements and meet EIS analytic standards
• Provide constructive feedback to managers and analysts on their work product which can include: Travel Threat Assessments, Location Threat Assessments (Neighborhood-, City-, or Country-level), Site Threat Assessments, Event Threat Assessments, Requests for Intelligence, Daily Incident Assessments or Intelligence Products, Threat Forecasting, Scenario Forecasting, Social Media Monitoring, and Online Exposure Assessments
• Perform and guide analysts and managers on open-source intelligence collection and analysis of regional trends and events to provide timely, comprehensive, customized intelligence products to decision makers
• Actively monitor and assist managers and analysts with monitoring open-source media, third-party subscription services, and other sources in real time for issues that could affect business operations and personnel
• Serve as the internal and external POC for EIS team with assigned clients as well as other Crisis24 business units   
• Work with client stakeholders effectively and efficiently
• Liaise with the client to better understand their requirements and concerns
• Understand the client's footprint and interests to anticipate client needs
• Suggest to clients potential improvements to the intelligence program and facilitate their implementation
• Manage client expectations by understanding the EIS team and Crisis24's product offerings and services
• Meet with existing or potential clients to portray EIS capabilities and develop opportunities
• Scope the analytic portion of new or potential client engagements to assist with sales and writing proposals
• Be consistently engaged on a daily basis with teammates
• Ensure scheduling of personnel meets company and client missions   
• Mentor and train analysts and managers on team; provide learning and growth opportunities, constructive feedback and recognition   
• Ensure team is meeting administrative requirements; timecard submissions, expense reporting, training requirements, ISO 27001 requirements   
• Contribute to and maintain SOPs for EIS 
• Track staff production metrics and analyze them to demonstrate client program production and insights, as well as efficiency and resource management   
• Engage in cross-project analysis, including consistent sharing of information between analyst teams
• Work with other corporate units and departments to improve the customer experience and ensure high quality standards for intelligence produced 
• Work to resolve interpersonal or task challenges  
• Proactively effect change within team and across unit to meet company's directives and goals
• Conceptualize, develop, and propose to management business or intelligence initiatives to support departmental growth
• Internal/External publications, webinars, presentations, SME engagements
• Maintain effective relationships with Intelligence, Security, Travel and Risk professional associations and societies and represent EIS at external forums 
• Be able to calculate ROI of products, processes, services with reports on how to improve efficiencies or contribute to revenue

Who You Will Work With  

Under the general direction of the Director, Embedded Intelligence Services (EIS), the Sr. Manager will lead multiple intelligence professionals at different levels in their career, from entry-level analysts to experienced managers. The Sr. Manager will also work closely with assigned client stakeholders, the wider EIS team, and Crisis24 account managers and sales team members. The Sr. Manager will also further Crisis24 initiatives with counterparts across many Crisis24 divisions.

What You Will Bring  

• Master’s degree or equivalent experience required

• 8+ years of intelligence analysis, enterprise risk management or a related field required.
• Project management and/or risk management certifications preferred (PMP, CPP, etc.).
• Excellent intelligence research, analytic, writing and briefing skills and the ability to lead training for analysts on these topics
• Extensive knowledge of analytic techniques and tradecraft, including the intelligence cycle
• Exceptional customer service skills and the ability to lead training for analysts and managers in this area
• Extensive customer service experience in a client-facing role
• Experience overseeing analysts' and managers' work and ensuring analysis meets company standards required
• Demonstrated ability to manage personnel
• Demonstrated client interface and management skills
• Demonstrated ability to provide constructive feedback
• Ability to organize and prioritize work with little supervision
• Ability to adhere to timelines and deadlines with effective time management skills
• Subject matter expertise in a location, security-related topic, or analytic process preferred
• Foreign language and travel experience required; proficiency in a second language desirable 
• Ability to assess risks and utilize problem-solving skills
• Knowledge of Microsoft Office, especially Word, Excel, PowerPoint and Outlook; knowledge of PowerBI preferred
• Knowledge of Google Earth and Maps
• Potential to manage 12+ direct and indirect team members

Benefits

• The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours).
• Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary.
• Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company.
• A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year.
• Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date:
  • We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%.
  • You will be entitled to opt out should you wish.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.