Service Coordinator

We give bright minds the tools to be truly creative and innovative. Join our team!  

At Christie®, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

About the opportunity:

The primary purpose of the position is to support Professional Services departments by accurately processing and entering all sales orders, work orders, and service contracts in JDE.  In addition, scheduling, tracking, maintaining, and updating billing reports to ensure completion and monitor aging are vital to this role.  Other JDE system related activities and administrative tasks may be requested and performed from time to time.

Responsibilities:

 Order and Case Management:

• Review and close cases in AMDOCS.
• Track, enter, and process customer POs and quotes.
• Timely entry of Order Requisitions.
• Create, track, and manage WOs, including various types (B, D, F, Type 6, etc.).

  Work Order Processing:

• Verify parts and enter WOs accurately.
• Compile backup documentation for WO approval.
• Follow up on aged WOs using reports and dashboards.
• Reconcile WOs for internal and external billing.
• Handle freight invoicing, coding, and approvals.

Customer and Billing Support:

• Resolve customer billing issues and escalate unresolved cases appropriately.
• Research and address discrepancies in SRMA and WOs.
• Manage customer correspondence via email and phone queues.
• Administrative and Logistical Support:

What we are offering:

A competitive salary, vacation, health & dental benefits, and employer-matched 401 K pension plan.  You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight – your contributions will have an influence.
The experience and skills we value

• High School Diploma
• Bachelor’s degree a plus
• 5 years to learn the various systems at CDS
• 1-2 years familiarity with the electronics industry
• 1-2 years working with outside customers/vendors                                               

What Will Put You Ahead:

• Must be able to negotiate solutions with strong departments internally
• Excellent writing skills essential as many e-mails are required to communicate with customer’s world-wide, internal and external.
• Computer Skills – JDE, Amdocs, Excel, Microsoft Word and Power Point

WORKPLACE GUIDELINES:
 
Occasional:
•    Standing, Bending, Pushing/Pulling
•    Light Lifting (up to 25 lbs.), Moderate (25-50 lbs.) to Heavy (50 lbs.+)
•    Reaching above shoulder level
•    Travel (ex. Noise Volume etc.)
Frequent:
•    Reading and Writing
•    Ability to Comprehend
•    Sitting and using finger movements
•    Communicating orally
•    Handling objects (manual dexterity)
•    Reason and analysis.
•    Perform calculations.

Christie is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (VEVRRA). We are committed to building a diverse and inclusive workplace.  

If you require special assistance or accommodation while seeking employment with Christie Digital Systems USA, Inc., please call Human Resources at (714) 236-8610. We are open Monday through Friday from, 8 a.m. to 5 p.m., Pacific Time. 

Equal Opportunity Employer (EEO):

Christie Digital Systems provides equal employment opportunity without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a disabled veteran, recently separated veteran, Armed Forces Service Medal veteran, or other protected veteran, marital status, familial status, age, handicap or disability, genetic predisposition or carrier status, uniformed service status or any other characteristic protected by applicable law. If you’d like more information about your EEO rights as an applicant under the law, please click here: 

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