Teleperformance | Sr. Vice President of Information Technology
Strategic IT Planning:
• Develop and implement a comprehensive IT strategy aligned with the overall business objectives.
• Identify and prioritize technology initiatives that support our BPO operations and drive growth.
• Collaborate with senior management and stakeholders to understand their needs and translate them into IT initiatives.
• Technology Budget planning and cost management
IT Infrastructure Management:
• Oversee the design, implementation, and maintenance of robust and scalable IT infrastructure across all delivery locations.
• Ensure the availability, security, and reliability of networks, voice, VDI, systems, servers, and databases.
• Evaluate and recommend the adoption of new technologies, tools, and platforms to enhance operational efficiency.
Client Servicing and Relationship Management:
• Work closely with the leadership team and client-facing teams to understand client requirements and deliver optimal IT solutions.
• Collaborate with clients to identify opportunities for technological innovation, process improvement, and cost optimization.
• Proactively address client concerns, provide strategic guidance, and maintain strong client relationships.
Team Leadership and Development:
• Lead a diverse team of IT professionals, providing mentorship, guidance, and support.
• Set clear professional growth.
• Encourage cross performance expectations, foster a culture of collaboration and innovation, and promote
• -functional collaboration and knowledge sharing to drive collective success.
Other details
- Job Family Information Tech
- Pay Type Salary
- 116 Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines