Kenya | Customer Service Representative | Mombasa
Majorel Kenya Limited, Fairdeal plaza 1st Floor, Mombasa, Mombasa, Kenya
Req #6931
November 10, 2024
Customer Service Representative
Responsibilities
- Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries via phone and through emails and chats.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out to enable you respond to customer inquiries efficiently.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and providing professional customer support.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Managing database records, drafting status reports on customer service issues.
- Data entry and research as required to troubleshoot customer problems.
Requirements
- Minimum of 1 year experience in Customer Service
- Degree/Diploma in any related field
- C1 English and excellent grammar skills
- Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
- Great people skills
- A sales-oriented approach
- Proactive personality and self-motivator
- Quick learner with the ability to absorb extensive information on the brand's history, product offerings and communications.
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
- Outstanding written and verbal communication skills, great phone etiquette and elevated speech
- Should be flexible to work in shifts both day and night.
Other details
- Job Family Operations
- Pay Type Salary
- Travel Required No
- Travel % 0
- Telecommute % 0
- Required Education Associate Degree
- Majorel Kenya Limited, Fairdeal plaza 1st Floor, Mombasa, Mombasa, Kenya