Inside Sales

FBM Benefits

• A friendly and supportive work environment
• Well-maintained equipment
• Excellent benefits including: Medical, Dental and Vision plans, 401(k)
• Career growth opportunities

Position Overview

Got Sales Skills? 

Right Position, Right Company.

At FBM we believe in doing business with integrity and being the Company of Choice for both our customers and our team. Come build your career with an exciting and growing organization within the building products industry!

Commercial Door, Frame, and Hardware Inside Sales are a skilled group of individuals that masterfully sell, service, troubleshoot, maintain, and facilitate quotes and sales requirements for our commercial door, frame, and hardware business. As a Commercial Door, Frame, and Hardware Inside Sales, you will play a key role in expanding our sales activities to support our fast-growing business and to develop and maintain face to face relationships with customers. You’ll be responsible for maintaining the highest level of customer service while executing all daily duties including, but not limited to, the functions described below.  

Key Responsibilities

• Sustain a working knowledge of all available FBM products but emphasis on technical knowledge in commercial Doors, Frames, Hardware
• Receiving and processing requests directly from customers (via walk in counter, telephone, and email) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations
• Quickly and smoothly resolve customer complaints and problems
• Coordinate delivery and/or pick up of customer orders with operations teams
• Generate price quotations in a timely manner
• Maintain accurate and up-to-date "open order" files in computer system
• Adhere to pricing guidelines established by DFH Sales Manager/Branch Manager
• Review all orders to forecast additional customer needs
• Interact with sister branches when necessary on inventory issues, Warehouse Transfers, and deliveries
• Purchasing special order items specifically for your customers to achieve receipt of material in a timely manner
• Maintain strong relationships with customers
• Assist in maintaining adequate product stock at branch location
• Perform other duties as assigned 

Requirements

• High school diploma or equivalent required
• 2+ years inside sales experience (incoming call preferred)
• Excellent verbal communication skills and telephone manner
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
• Familiarity with Windows operating systems

Preferences

• Experience in a team-based environment

• Previous sales experience in the building materials industry, specifically commercial doors, frames and hardware
• The ability to read architectural plans and specifications

• Exposure to industry related hardware such as ComSense, Spec-works, Protech, Avaware and etc.
• Assure work area is kept clean
• Responsible for inspection of product, paperwork, and all daily duties
• Read instructions and understand procedure manuals
• Perform basic math skills
• Minimum 2-year experience in fast paced, technical, and related industry position
• Able to work in a diverse, fast paced, technology-driven environment
• Must be reliable and be detail oriented
• Eager to learn and use skill set to advance in career
• Attend and participate in all required company training programs
• Participate in monthly and/or annual physical inventories
• High school diploma, general education degree (GED), or equivalent work experience and/or training
• Support our company values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers

 Requirements

• After receipt of conditional offer of employment, must be able to pass drug screen/physical/background check