Service Solutions Specialist

Job Title: Service Solutions Specialist

Location: Cambridge, ON | On-site

Job Type: Full-time

Benefits: RRSP, health/dental/vision package, reimbursement for tuition and professional dues, paid vacation, personal days, and sick days

Get to Know Us: 

Eclipse Automation, part of Accenture, delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with Accenture’s digital transformation capabilities to create smart, efficient, and sustainable manufacturing systems. Our global network includes facilities in Canada, the United States, Germany, Hungary, Switzerland, and Malaysia, ensuring regional expertise and global strength.

The Position:

Reporting to the Service Supervisor, the Solutions Specialist will provide outstanding sales and service solutions to existing and potential customers. The Service Solutions Specialist will work directly with all customer departments regarding service opportunities as well as identifying key challenges for further partnering prospects. The incumbent will also work with the management and plant personnel to deliver the Eclipse Vision and the Eclipse Entrepreneurial Culture.

What You’ll Be Doing:

•    Prepare, detailed technical proposals for all customer related service work, including quotations for systems sales, service support, spare parts, training, equipment retrofits and system relocations
•    Invoicing service work, including spare parts orders, system projects, service visits, and service support
•    Travel to client locations to assess customer issues and collect proper data and important information for the preparation of completing proposals /quotations
•    Follow up with customers regarding service issues and warranty claims
•    Drive sales of all service offerings through effective communication with internal personnel and outside customer contacts
•    Efficiently utilize modes of communication and understand customer expectation with respect to communication via email, cell phone, in-person response etc.
•    Effectively manage customer expectation, understanding their business needs while determining potential opportunities for further relationship growth and partnership with Eclipse
•    Schedule and allocate resources to ensure that service jobs are properly staffed
•    Courteous and able to remain composed under pressure and strict timelines
•    Handle customer service inquiries and service related issues in a timely manner

What We’re Looking For:

•    Has successfully completed either a University Degree or College Diploma in Electrical Engineering/Robotics Automation Technology or have a Certificate of Qualification for an Electrician.
•    5+ years’ experience in the custom automation industry focused on electrical/control systems
•    Experience in Project Management an asset
•    Ability to cost manufacturing components an asset
•    Knowledge of accounting principles and sound business practices.
•    Work requires professional written and verbal communication and interpersonal skills. Proficient in MS office, word and excel 

What We Offer:

•    Reimbursement for tuition and professional dues
•    An on-site fitness facility
•    Three weeks of vacation and five paid personal days (to start)
•    RRSP matching program
•    Free snack program

Why Join Us:

Here at Eclipse Automation, creation and innovation are at our core, and our culture reflects that. Fast-paced and continuously fostering growth, we encourage the entrepreneurial spirit that our teams embody, and leverage each of their strengths to do better for our people, our clients, and our communities.

Our teams are made up of innovators, thinkers, and doers, with the know-how and expertise to exceed expectations, and the relentless spirit to create and reinvent. Our people are what enable us to live up to our name – to eclipse all others, inspiring and creating outcomes that change the world.
 
Eclipse Automation is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.
Eclipse Automation encourages applications from all qualified candidates. Those in need of accommodation at any stage of the recruitment process should notify hresources@eclipseautomation.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.