Customer Service Engineer II

Customer Service Engineer II - Birmingham, AL

Must be local to Birmingham, AL

About the opportunity:

 Welcome to Christie®. We’re a global visual, audio and collaboration solutions company offering diverse solutions for business, entertainment, and industry. Christie employs over 1,500 people globally and has installed over 100,000 projection solutions for a variety of industries worldwide – and we’re not stopping there.

We’re continuing to break new ground as a powerhouse of innovation: leading the film-to-digital conversion, putting pixels everywhere with Christie MicroTiles® and digital displays, and bringing massive landmarks to life with projection mapping. Plus, we’re on the leading edge of new and exciting solutions: introducing immersive audio, advancing seamless presentation and collaboration, and opening a new frontier with laser projection.

If you’re looking for high quality, innovative, shared experiences you have come to the right place.

At Christie we believe that employees create our success and in exchange we provide competitive salaries, and an excellent benefits package including medical, dental, 401(k) with employer matching, paid time off, tuition reimbursement, and more. 

Responsibilities:

• Coordinate equipment repairs and maintenance accurately allowing enough time for transit and testing.
• Provide timely and effective technical support to meet the customers’ expectations via telephone or in person.
•  Develop and maintain good customer relationships. 
• Evaluation services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department.
• Troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, Web, WAN, e-mail and infrastructure.
•  Repair, and update products and software.
•  Ability to diagnose and repair Digital Projectors and Digital systems.
• Perform emergency service at the client’s locations as needed to ensure the full functionality of AV systems and related equipment.
•  Support live events/screening.
•  Provide detailed technical documentation relating to all functions performed.
•  Provide on-call technical phone support and field response.
•  Install and document the installation of AV products and related equipment.
•  Perform scheduled preventative maintenance to ensure optimum operation and a minimum of down time of AV systems.
•  Provide detailed technical documentation relating to all functions performed.
• Provide technical training for the end user relating to the operation of AV system and related equipment.
•  Maintain accurate market inventory and inventory reports.

What we are offering:

A competitive salary, vacation, health & dental benefits, and employer-matched 401 K pension plan.  You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight – your contributions will have an influence.

The experience and skills we value:

• Minimum 3-5 years relevant experience in technical support, networking, field service, PC repair or related field
• Minimum 3-5 years’ experience in repair/maintenance/theory of Digital projection systems and/or other Audio systems, in technical support, networking, field service, PC repair or related field experience

What Will Put You Ahead:

• Experienced with audio/video test and calibration and related equipment.
• Electrical/Electronic understanding/training including troubleshooting skills.
• Understand AV signal flow and the ability to troubleshot to find failed component.
• Ability to provide on-call support when necessary.

• Experience with multimedia equipment installation and service.
• Experienced with AV testing and calibration equipment.

• Excellent communications and customer service skills (verbal, written & analytical)

• Experience with multimedia equipment installation and service. 
• Understanding of analog and digital circuits

WORKPLACE GUIDELINES:

Occasional:

• Standing, Bending, Pushing/Pulling
• Light Lifting (up to 25 lbs.), Moderate (25-50 lbs.) to Heavy (50 lbs.+)
• Reaching above shoulder level
• Travel (ex. Noise Volume etc.)

Frequent:

• Reading and Writing
• Ability to Comprehend
• Sitting and using finger movements
• Communicating orally
• Handling objects (manual dexterity)
• Reason and analyze.
• Perform calculations.