E21-301 IT Systems Engineer

The Sr. IT Systems Engineerdevelops, maintains, and supports the Kofax technical infrastructure that includes hardware, and system software components.

The Sr. IT Systems Engineer is responsible for collaborating with and enabling departmental teams with infrastructure. Sr. IT Systems Engineers are expected
to leverage tooling and custom applications to monitor and optimize performance. In addition, Sr. IT Systems Engineers may be involved in routine upgrades
and application support as well as root cause and post-mortem analyses around security incidents and service interruptions.

As a Sr. IT Systems Engineer, you will be able to operate independently, though typically working as part of a team with varying skill sets.

Key Responsibilities:

• Evaluate, develop, and recommend specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements
• Research and design best fit hardware and configuration infrastructure
• Proactively maintains tools for monitoring and support
• Participates in project planning and reporting across multiple efforts
• Drive configuration, troubleshooting, and support for infrastructure
• Documents, reviews and ensures that all quality and change control standards are met
• Drives field and corporate roll-outs of technology
• Drives the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
• Collaborates with departmental staff and project teams to understand needs and enable them with infrastructure
• Supports technology architecture design review efforts for project and departments
• Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate
• Drives root cause analysis, troubleshooting, support, and post-mortem analysis for security incidents and service interruptions
• Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability
• Opens and manages vendor problem tickets to resolution
• Drives the production of in-house documentation around solutions
• Monitors tools and proactively helps teams struggling with systems issues
• Provides application support for software running in production
• Creates scripts and tools that drive automation and enable product teams and end users to move towards self service

Requirements

• Experience working as part of a collaborative, cross-functional, modern engineering team
• Experience with infrastructure, network, database, or security troubleshooting and remediation
• Familiarity with system and environment analysis and design
• Experience monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases
• Experience with operating system commands and utilities as well as scripting
• Experience with cloud platforms such as AWS and Azure
• Experience supporting a 24x7 operation
• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Building partnerships and working collaboratively with others to meet shared objectives
• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Creating new and better ways for the organization to be successful
• Consistently achieving results, even under tough circumstances
• Taking a broad view when approaching issues; using a global lens
• Relating openly and comfortably with diverse groups of people
• Operating effectively, even when things are not certain or the way forward is not clear
• Actively seeing new ways to grow and be challenged using both formal and informal development channels
• Adapting approach and demeanor in real time to match the shifting demands of different situations
• Working Experience and knowledge from Vmware vRealize suite (vrops, vra ) is required
• Knowledge of other vmware technologies is desired for example: Vmware Horizon, Carbon Black, NSX, loginsight, networkinsight,…
• Understanding cloud technology (azure, Aws,… ) and concepts and implementations like mfa, O365, …
• Coordinate and execute datacenter related activities ensuring the highest standards
• Familiar with Dell & HP servers, Brocade fiber switching, and storage infrastructure